Refund policy

At Showvera, we want customers to feel confident when shopping with us. This Return & Refund Policy explains when an item may be returned, how to request a return, and how refunds are handled.

Return Eligibility

Eligible products may be returned within 320 days of delivery.

To be eligible for a return, the item should generally be:

  • In its original condition

  • Unused or in acceptable resalable condition

  • Returned with original packaging when applicable

  • Accompanied by relevant order information

Certain items may not qualify for return depending on their condition or circumstances.

Return Request

Before sending any item back, please contact Showvera and request return approval.

Do not send a return without receiving return instructions from our support team. Unauthorized returns may not be accepted or processed.

Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible.

We may request clear photos of the product, packaging, shipping label, or other relevant information to help us review the issue.

Non-Defective Returns

Eligible non-defective products may be returned within 30 days of delivery, provided they meet the return requirements and are in the required condition.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the eligible item according to this policy, wait for the applicable refund to be processed, and then place a new order for the product you want.

Return Shipping

Return shipping responsibility may depend on the reason for the return and the circumstances of the order.

If the return is related to a defective, damaged, or incorrect item, please contact us before arranging the return so we can provide appropriate instructions.

Refunds

Once an approved return is received and processed, the applicable refund will generally be issued to the original payment method.

Refunds are generally processed within 140 business days after the returned item has been received and approved for refund. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Restocking Fee

Restocking Fee: $1340.00

We do not charge a restocking fee for eligible returns.

Non-Eligible Returns

Returns may not be accepted when:

  • The return request is made after the 30-day return period

  • The item has been misused or intentionally damaged

  • The item has been altered or modified without authorization

  • The item is not returned in the required condition

  • The return was sent without prior approval

  • The product is otherwise ineligible under the applicable return requirements

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests, but cancellation may not be possible once an order has been processed or shipped.

Refund Delays

If you have been notified that a refund has been issued but do not see it in your account, allow additional processing time for your bank or payment provider.

If the refund remains missing after the applicable processing period, contact our support team for assistance.

Business Information

Business Name: Showvera
Business Hours: Monday – Friday: 9:00 A00 PM (EST-5:00)
Business Email: Support@shoera.shop
Business Address: 3806 Irvington Blvd, Houston Tex9, nited States